Clear billing, without the runaround.

Community

Helios Community is free and does not require a payment card. You can stop using it at any time.

Pro trial

Eligible accounts may start a standard 14-day Helios Pro trial without a payment card. Selected founding or promotional members may instead receive an extended trial, including the 30-day Bend founding-sitter offer. Starting a no-card trial does not create a charge or automatic renewal. To continue with paid Pro, you must separately provide or authorize an eligible payment method through Stripe.

Automatic renewal

When you authorize a paid Pro subscription, the plan renews automatically at the monthly or annual price displayed at checkout until you cancel. The billing frequency, price, and trial terms are shown before activation. Taxes may be added only where Helios is required and configured to collect them.

How to cancel

You can cancel Pro through the Stripe billing portal linked from your Helios account. Cancel before the next renewal to avoid the next charge. Cancellation ordinarily takes effect at the end of the current paid billing period, and Pro remains available until then. Your free Community account can remain available after Pro ends.

If the billing portal is unavailable, email hello@helios-co.org from your account email before renewal so we can help document the request.

Subscription refunds

Paid subscription fees are generally non-refundable once a billing period begins, except where required by law. If you believe a charge is duplicated, unauthorized, or caused by a billing error, contact us promptly. We will review the account and transaction and correct confirmed errors.

Digital downloads

The Helios Pet-Care Business OS and other downloadable products are separate one-time purchases delivered through Shopify. Because access is provided digitally, these purchases are generally final after delivery, except where required by law or when a confirmed duplicate charge or material delivery problem occurs. Contact us if a file is missing, inaccessible, or defective.

Pet-care service payments

Helios does not currently process payments between pet parents and care providers. Refunds and cancellations for pet sitting, walks, visits, or other care services are governed by the agreement between those users, not this policy.

Billing support

Send billing questions to hello@helios-co.org. Include the account email and a description of the issue, but never email a full card number or password.